FAQ's
Shipping
Where do you ship?
We currently ship to all 50 U.S. states.
At this time, we do not offer international shipping.
How much does shipping cost?
We offer Free Standard Shipping on every order. There are no minimum purchase requirements, hidden fees, or additional shipping charges. The price displayed at checkout is the final price you pay.
How long will my order take to arrive?
Orders are typically processed within 1 business day, Monday through Friday.
After dispatch, USPS Priority Mail or another trusted carrier typically delivers within 1–3 business days.
Estimated total delivery time, including processing, is 2–4 business days.
What is your order cut-off time?
Orders placed and paid before 5:00 PM Mountain Standard Time (MST), Monday through Friday, are typically processed on the same business day.
Orders placed after 5:00 PM MST, on weekends, or on U.S. Federal Holidays will be processed on the next business day.
Which delivery service do you use?
Orders are shipped via USPS Priority Mail or another trusted carrier offering comparable service. Every shipment includes tracking information, which will be emailed once your order has been dispatched.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment at any time using our Order Tracking page.
If you do not receive your shipping confirmation email, please check your spam or junk folder before contacting us.
My order has not arrived. What should I do?
If your order has not arrived within 7 business days after receiving your shipping confirmation email, please contact us at Contact@Valitrox.shop.
We will investigate the shipment with the carrier and work to resolve the issue as quickly as possible.
Can you deliver to a PO Box?
Yes. We gladly ship to PO Boxes using USPS services whenever available.
What happens if I entered the wrong delivery address?
Please carefully review your shipping address before completing your purchase.
Once an order has been shipped, we may not be able to modify the delivery address.
Valitrox is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of receiving your order.
To be eligible, the item must be unused, in its original condition, and returned in its original packaging.
Please contact us before sending any item back, as returns sent without prior authorization may not be accepted.
How do I request a return?
Email us at Contact@Valitrox.shop with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our customer support team will respond within 24 hours, Monday through Friday, with return instructions.
Who pays for return shipping?
If your item is faulty, damaged, or incorrect, we will cover all return shipping costs and provide a prepaid return shipping label at no cost to you.
If you are returning an item because you changed your mind or ordered the wrong product, return shipping costs are the customer's responsibility. Eligible returns that meet the conditions outlined in our Refund & Return Policy may be refunded to the original payment method once the returned item has been received, inspected, and approved.
If you prefer, we are also happy to offer an exchange for an eligible item, subject to availability. We recommend using a tracked shipping service for customer-paid returns.
My item arrived damaged or faulty. What should I do?
Please contact us within 14 days of delivery by emailing Contact@Valitrox.shop.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and arrange an appropriate resolution, which may include a replacement, exchange, or full refund at no additional cost to you.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you by email of the outcome.
If your return is approved, your refund will be issued to your original payment method within 7 business days.
I have not received my refund. What should I do?
If you have not received your refund within 7 business days after receiving your refund confirmation email, please first check with your bank or payment provider.
If you still require assistance, please contact us at Contact@Valitrox.shop, and we will be happy to help.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and Diners Club.
We also accept Apple Pay, Google Pay, Shop Pay and PayPal.
Is it safe to pay on your website?
Yes. Our store is powered by Shopify, which uses SSL encryption and is PCI DSS compliant to help protect your payment information. We never store your complete payment card details on our servers.
When is payment taken?
Payment is charged when your order is successfully placed. Orders are not processed or shipped until payment has been successfully confirmed.
My payment was declined. What should I do?
Please verify that your billing address matches the address registered with your bank and that your payment details have been entered correctly.
If the issue continues, please contact your bank or try another payment method.
If you still need assistance, contact us at Contact@Valitrox.shop.
Contact
How can I contact Valitrox?
We're always happy to help.
Email: Contact@Valitrox.shop
Phone: +1 (520) 955-5784
Address:
16348 N 151st Ct
Surprise, AZ 85374
United States
Customer Support Hours:
Monday – Friday
Response Time:
Within 24 hours