Refund policy
At Valitrox, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
After the 30-day return window has expired, returns will no longer be accepted unless required by applicable law or the item is faulty, damaged, or incorrect.
Return Eligibility
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original parts and accessories.
- Be approved by our customer support team before being returned.
Returns that do not meet these requirements may not be eligible for a refund or exchange.
Items That Cannot Be Returned
We cannot accept returns for:
- Items returned without prior authorization.
- Products that have been used, damaged by the customer, or altered after delivery.
- Products returned without their original packaging.
- Returns requested after the 30-day return period.
How to Request a Return
To begin a return, please contact us before sending your item back.
Email us at:
Contact@Valitrox.shop
Please include:
- Your order number.
- The item(s) you wish to return.
- The reason for your return.
Our customer support team will respond within 24 hours, Monday through Friday, with return instructions.
Returns sent without prior approval may not be accepted.
Return Shipping
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, we will:
- Provide a prepaid return shipping label.
- Cover all return shipping costs.
- Offer a replacement or a full refund.
Please notify us within 14 days of delivery and include clear photographs of the product and packaging.
Change of Mind or Non-Defective Returns
If you wish to return an item because you changed your mind or ordered the wrong product, you may return the item within 30 days of delivery, provided it meets the return eligibility requirements.
For all approved returns, we provide a downloadable prepaid return shipping label at no cost.
Once your returned item has been received and approved, your refund will be issued to your original payment method.
If you prefer, we are also happy to offer an exchange for an eligible item, subject to availability.
Refunds
Once we receive and inspect your returned item, we will notify you by email of the outcome.
If your return is approved, your refund will be issued to your original payment method within 7 business days.
Original shipping charges are non-refundable unless the return is due to a faulty, damaged, or incorrectly shipped item.
Late or Missing Refunds
If you have not received your refund within 7 business days after receiving your refund confirmation email, please first contact your bank or payment provider, as processing times may vary.
If you still require assistance, please contact us at:
Contact@Valitrox.shop
We will be happy to assist you.
Exchanges
We accept exchanges for eligible products within the 30-day return period, subject to product availability.
If you would like to exchange an item, please contact our customer support team before returning your product.
Contact Us
If you have any questions regarding returns or refunds, we're here to help.
Valitrox
Email: Contact@Valitrox.shop
Phone: +1 (520) 955-5784
Address:
16348 N 151st Ct
Surprise, AZ 85374
United States
Customer Support Hours:
Monday – Friday
Response Time: Within 24 hours