Shipping policy
Last Updated: July 22, 2026
At Valitrox, every order is carefully packed and shipped from our location in Surprise, Arizona. We take pride in providing fast order processing, free shipping throughout the United States, and reliable delivery through trusted shipping partners.
Where We Ship
We currently ship throughout all 50 United States.
At this time, we do not offer international shipping.
Shipping Cost
Free Standard Shipping is included with every order.
There are no minimum purchase requirements, hidden fees, or additional shipping charges. The price displayed at checkout is the final price you pay.
Order Processing
Once your order is placed, our team carefully prepares and packages it for shipment.
Orders are processed within 1 business day, Monday through Friday.
We do not process or dispatch orders on:
- Saturdays
- Sundays
- U.S. Federal Holidays
Orders placed on non-business days will be processed on the next business day.
Order Cut-Off Time
Orders placed before 5:00 PM Mountain Standard Time (MST), Monday through Friday, are typically processed the same business day.
Orders placed after 5:00 PM MST, on weekends, or on U.S. Federal Holidays will be processed on the next business day.
Delivery Time
All orders are shipped via USPS Priority Mail or another trusted carrier offering comparable service.
Estimated transit time:
- 1–3 business days
Estimated total delivery time (including processing):
- 2–4 business days
Delivery times are estimates only and may vary depending on destination, weather conditions, carrier operations, or periods of unusually high shipping volume.
During peak seasons such as holidays or major promotional events, carriers may experience delays that are outside our control.
Order Tracking
As soon as your order ships, you'll receive a shipping confirmation email containing your tracking number.
You can track your shipment at any time using our Order Tracking Page.
If you do not receive your shipping confirmation email, please check your spam or junk folder before contacting us.
Shipping Address
Please carefully review your shipping address before completing your purchase.
Once an order has been shipped, we may not be able to modify the delivery address.
Valitrox is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.
We gladly ship to PO Boxes using USPS services whenever available.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
Because we begin processing orders quickly, cancellation requests can only be accommodated if the order has not yet entered the shipping process.
If your order has already been shipped, it can no longer be canceled. However, you may still request a return in accordance with our Refund Policy.
Missing Orders
If your order has not arrived within 7 business days after receiving your shipping confirmation email, please contact us.
We'll investigate the shipment with the carrier and work to resolve the issue as quickly as possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item
- Photos of the shipping packaging (if applicable)
Once reviewed, we'll work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund in accordance with our Refund Policy.
Delivery Delays
While we make every effort to ship orders within our stated processing time, delivery dates cannot be guaranteed.
Unexpected delays caused by weather, carrier disruptions, natural disasters, public holidays, or other events beyond our control may affect delivery schedules.
We appreciate your patience should these situations occur.
Contact Us
If you have any questions regarding shipping or your order, our customer support team is happy to help.
Valitrox
Email: Contact@Valitrox.shop
Phone: +1 (520) 955-5784
Address:
16348 N 151st Ct
Surprise, AZ 85374
United States
Customer Support Hours:
Monday – Friday
Response Time: Within 24 hours